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Clear information on returns, refunds, product restrictions and your consumer rights.
At TJ O'Mahony, we want to make returns and refunds as straightforward as possible.
We offer a 30-day Returns Policy on eligible unused products, giving customers additional time beyond the statutory 14-day cooling-off period applicable to most online consumer purchases.
Whether you've changed your mind, received a faulty or damaged product, or simply need help with a return, this page explains how our Returns Policy works, how to return an item and how your refund will be processed.
Nothing in this policy affects your statutory consumer rights.
Eligible unused products can be returned within 30 days of delivery or collection.
Approved refunds are processed within 5 working days to the original payment method.
Eligible online orders can be returned to your nearest TJ O'Mahony branch.
Specific restrictions apply to certain products. Please check the details below.
Eligible products may be returned for a refund or exchange within 30 days of delivery or collection, provided that they are:
Follow the steps below to help us process your return as quickly as possible.
Before returning an item, please make sure that it:
Some products are subject to return restrictions. See the section below for full details.
Eligible products can be returned to your nearest TJ O'Mahony branch.
Please bring the product, your order number or proof of purchase, and all supplied components and accessories.
For Extra Large, Large & Heavy, faulty, damaged or incorrectly supplied items, please contact Customer Service before arranging a return.
Returned products must be in a re-saleable condition.
We may be unable to accept products that have been used, installed, damaged, altered, are incomplete or are otherwise unsuitable for resale.
These conditions do not restrict your statutory rights where goods are faulty or non-conforming.
Once your return has been inspected and approved, eligible products may be refunded or exchanged.
Approved refunds are processed within 5 working days to the same payment method used for the original purchase.
Your bank or payment provider may require additional time before the funds appear in your account.
If you're returning an eligible product because you've changed your mind, you are responsible for arranging the return.
A 15% handling and restocking charge will normally apply to change-of-mind returns, calculated on the value of the returned product(s). TJ O'Mahony may, at its discretion, waive this charge depending on the circumstances of the return.
This charge does not apply where doing so would restrict your statutory consumer rights. If your product is faulty, damaged or was supplied incorrectly, please contact us before arranging a return so that we can advise you on the appropriate next step.
If you wish to cancel an online order that has not yet been dispatched, please contact us as soon as possible.
Where possible, we will cancel the order before dispatch and process the refund to your original payment method. If the order has already been dispatched, the appropriate returns process will apply.
Please contact us before arranging a return so that we can investigate the issue and advise you on the most appropriate resolution.
Where relevant, please provide:
In accordance with our Terms & Conditions, please notify us of:
Depending on the circumstances and your applicable statutory rights, the resolution may include:
Certain products are subject to return restrictions because of their nature, health and safety considerations, storage or quality-control requirements, or because they have been specifically made, mixed or ordered for the customer.
Paint mixed specifically to your selected colour is prepared to your individual specification and cannot be returned for change of mind.
Certain products cannot normally be returned once collected or delivered because we can no longer guarantee how they have been stored or handled. These include, but are not limited to, Cement, Plaster / Skim, Hardwall, Bonding, Adhesives, Mortar, Slates, Ridges and similar bagged building products or materials.
Solid Fuel Products cannot normally be returned once delivered due to their nature and associated storage, safety and quality considerations. This includes, but is not limited to, Coal, Smokeless Fuel, Firewood, Briquettes, Logs, Wood Pellets and similar combustible fuel products.
Products specially ordered, manufactured or sourced specifically at a customer's request cannot normally be cancelled or returned. This includes certain Non-Stock and Catalogued Products, such as catalogued doors, flooring and bathroomware ordered specifically for the customer.
If you're unsure whether your product can be returned, which return process applies, or need assistance with a Large & Heavy item, our Customer Service team will be happy to help.
Email: [email protected]
Please have your order number or proof of purchase available when contacting us.
TJ O'Mahony offers a 30-day Returns Policy on eligible unused products returned in their original and re-saleable condition with proof of purchase. For most eligible online consumer purchases, the statutory cooling-off period is 14 days. Our 30-day Returns Policy provides additional time for eligible products, subject to the conditions and exclusions outlined on this page.
Yes. Please contact us as soon as possible. Where your order has not yet been dispatched, we will try to cancel it and process a refund to your original payment method. If your order has already been dispatched, the appropriate returns process will apply.
Yes. Eligible online orders can be returned to your nearest TJ O'Mahony branch. Please bring the product together with your order number or proof of purchase and all supplied components and accessories. For Large & Heavy items, we recommend contacting Customer Service before arranging the return.
If you're returning an eligible product because you've changed your mind, you're responsible for arranging the return. A handling and restocking charge may also apply as outlined in this policy. If the product is faulty, damaged or supplied incorrectly, please contact us before arranging the return.
Once your return has been inspected and approved, your refund will be processed within 5 working days. Your bank or payment provider may require additional time before the funds appear in your account.
Your refund will be issued using the same payment method used for your original purchase.
Yes. Eligible unused products returned within our 30-day Returns Policy may be accepted for a refund or exchange, subject to the conditions and exclusions outlined on this page.
If the product is eligible for return, you can return it under our 30-day Returns Policy, subject to the applicable conditions and exclusions. Please keep the product unused, complete and in its original and re-saleable condition and retain your proof of purchase.
Products purchased as part of a Clearance, Sale, promotion or Special Offer are subject to the same applicable statutory consumer rights as full-price products. Any product-specific return restrictions outlined in this policy continue to apply.
Products specially ordered, manufactured or sourced specifically for you cannot normally be cancelled or returned. Please check the product requirements carefully before ordering. Your statutory rights in relation to faulty or non-conforming goods are not affected.
Certain building materials and Solid Fuel Products are subject to return restrictions because, once they have left our premises, we cannot verify how they have been stored, handled or maintained. These restrictions help protect product quality, safety and integrity.
Please contact us as soon as possible. Where possible, provide your order number together with photographs of the product, packaging and any visible damage. In accordance with our Terms & Conditions, damage or shortages should be reported within 3 days of delivery or collection.
A 15% handling and restocking charge will normally apply to change-of-mind returns, calculated on the value of the returned product(s). TJ O'Mahony may waive this charge at its discretion depending on the circumstances of the return. The charge does not apply where doing so would restrict your statutory consumer rights.
This page provides a customer-friendly explanation of TJ O'Mahony's Returns & Refunds Policy. Nothing in this policy is intended to exclude, restrict or otherwise affect any statutory rights available to consumers under applicable Irish consumer legislation.
For full contractual terms relating to your purchase, please refer to our Terms & Conditions.